Privacy Policy

1. Introduction

Welcome to ClaimYourGuide ("Site"), a property operated by GuideKiwi, which is owned and operated by Magic Media Group LLC ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and share your information.

This Privacy Policy describes our practices regarding information collected through this Site and our related services. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Personal Information You Provide

• Contact Information: Email address, first name, last name
• Location Information: ZIP code, city, and state
• Demographic Information: Date of birth, gender
• Phone Number: Optional, provided with your consent

Information Collected Automatically

• Device Information: IP address, user agent, device type, browser type
• Usage Information: Pages visited, time spent on site, referral source
• Tracking Information: UTM parameters, referrer information
• Consent Tracking: Jornaya LeadiD for TCPA consent verification

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver free educational guides to your email address
• To personalize the guides and content we provide to you
• To send follow-up communications related to your requested guides
• To verify TCPA consent for telephone communications
• To analyze and improve our services
• To comply with legal obligations
• To share with marketing partners when you have provided consent

4. TCPA Consent & Marketing Communications

When you provide your phone number and check the consent box on our forms, you are providing your express written consent under the Telephone Consumer Protection Act (TCPA) to receive calls and/or text messages from us and our marketing partners. These communications may include:

• Information about programs, services, or benefits you may qualify for
• Promotional offers from our trusted marketing partners
• Follow-up communications related to your guide requests

You may receive communications via automated technology, including auto-dialers and prerecorded messages. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP to any text message or following the unsubscribe instructions in any email.

We use Jornaya LeadiD technology to verify and document your TCPA consent for compliance purposes.

5. Information Sharing

We may share your information with:

Marketing Partners

When you provide TCPA consent, we may share your information with our trusted marketing partners who may contact you about products, services, or programs that match your interests. These partners are contractually obligated to handle your information responsibly.

Service Providers

We work with third-party service providers who help us operate our Site, send emails, process data, and analyze usage. These providers only have access to information needed to perform their functions and are obligated to protect your information.

Legal Requirements

We may disclose your information when required by law, in response to legal process, to protect our rights, or to protect the safety of our users or others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you interact with our Site. These include:

• Session Cookies: To maintain your session as you navigate our Site
• Analytics Cookies: To understand usage patterns and improve our services
• Tracking Pixels: To verify consent and track referral sources

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with requested guides and communications, comply with our legal obligations, resolve disputes, and enforce our agreements.

TCPA consent records, including Jornaya LeadiD data, are retained for a minimum of 5 years to comply with regulatory requirements and to document consent in case of inquiries.

8. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the "sale" of your personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us at [email protected]. We will verify your identity before processing your request.

Notice of Financial Incentive: We may offer incentives such as free guides in exchange for your personal information. You can opt out of these programs at any time.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: